Kiri-Glow | keratin supplements for hair, nails and skin supplied across NZ

We offer free shipping to all of New Zealand including rural areas. For the US and AUS shipping is calculated at checkout. For other Countries please use our third party provider Jetkrate. 

We aim to provide you with a speedy and positive delivery service.

Before confirming any order please triple check your address is correct, if an order goes to an incorrect address but matches the order you placed, we (ourselves and the Courier Company) are not liable for these and the items will need to be replaced at your own expense. We cannot accept PO Box addresses for delivery, you must provide a physical address for delivery.

Once your order is received by our distribution team, these will be processed within 1-2 business days, our operating days are Monday to Friday (excluding public holidays).

Once your order has been processed and has been dispatched, you will receive an email with tracking number, this will come through via NZ Couriers (please ensure you check your junk or spam folders before contacting us if you have not received this email).

After leaving our warehouse:

South island deliveries should take around 1-2 days.

North Island 2-3 days.

Rural deliveries will take slightly longer.

Overseas orders these can take anywhere between 7 -14 days depending on location (If ordering from the US and AUS please be aware there may be taxes and duties payable at your end, we do not cover the costs of these).

A signature is required for all orders. If you would like the parcel to be left somewhere on your property, you can add this into the notes when ordering. Please note, if you choose for the parcel to be left without a signature and the parcel goes missing, we cannot make a claim with the Courier Company, we are not liable and it will be at your own expense to replace the parcel.

Before placing an order, we suggest you check whether your property has an ATL (authority to leave) attached, this can be placed on a property by any previous owner and will not be removed unless the new owner requests it. Any Courier Company or postal service will override a signature required if this is attached to a property, so it is highly recommended to check this before ordering online.

You can manage your order and any changes via the Courier Company directly. You can track your orders journey via the email sent to you, if you notice nothing has been updated for a day or two, first contact your local NZ Courier depot. You will need to quote your tracking number (found in your email).

Please note, the delivery times above are an estimate only, once a parcel leaves our warehouse, we are not liable for any third-party delays that may occur. These times may be extended at present due to the pandemic.