FAQ – Kiri10

What is your return policy?

For our full returns policy please click here.

What is your shipping policy?

For our full shipping policy please click here.

Do you sell wholesale or how can I become a stockist?

Yes, certainly if you are looking to become a stockist for Kiri10 products, head on over to our Stockists page and fill out the contact form, this will come through to our Managing Director Natalie and she will be able to assist you.

Tell me, what is keratin and what are the benefits of taking keratin supplements?

Keratin protein structure is essential to physical and biological function. Keratin is one of nature’s most important building blocks at a cellular level, giving the human body structure and order, and therefore is fundamental in the development of healthy tissues, including skin, hair, nails, joints and muscles. To learn more about what keratin is made of and why we need it, head over to our blog.

Why is New Zealand Keratin far superior?

The NZ innovators have been developing keratin for years, starting with keratin for external purposes like hair care and wound / skin care. They have extensive knowledge around how keratin derived from the natural fibres of sheep’s wool interact incredibly well with the human body. They hold around 180 different patents covering the extraction process of the keratin.

Bioactive keratin, means this keratin is still functional or useful it's derived from sheep’s wool. The patented process means that the keratin stays biologically active and is able to interact really well with hair, skin and nails. The keratin is 91% homologous, meaning it is made up of the same smaller amino acid molecules arranged in the same order as human keratin.

The complete keratin protein is collected from the wool of New Zealand sheep that are raised on single family farms, which guarantees purity, premium quality and long-term benefits. New Zealand sheep’s wool is unique, making it far superior; due to our warm summers and harsh winters, our breeding programmes have harnessed this and focused on coarse wool which creates higher levels of keratin to extract than fine wool sheep. Alongside this, New Zealand is sought after for its location with its clean, open field and pasture feed sheep farming practices.

How long do keratin supplements take to work?

Like with most supplements, our products are best taken over a long-term basis, it’s best to mention at this point that the below are a general observation and the progress people notice will depend on their individual needs and what the body requires.

It’s like building a great relationship; the first couple of months you’re getting to know each other, testing the waters to see if you like one another. Nails are the first thing most people notice, they become stronger and start growing without ridges, some start to notice less hair fall when brushing and showering, others will notice a more glowing complexion.

Month 3 to 4 this is where the supplements are really starting to build up in your system, most notice their nails start growing like crazy and they’re much stronger so less prone to chipping and splitting. The hair fall has decreased and the new hair coming through is glossier and stronger. Skin is more hydrated and smoother, with less breakout’s or irregularity.

Month 5/6 onwards is where you should start to see the consistent healthiness in nails and skin. Hair is growing quicker and is becoming thicker/ healthier as it’s growing out.

With your marine collagen, are there high levels of mercury in your fish?

The Collactive Collagen Complex is manufactured by Copalis in Boulogne-sur-Mer, France. Copalis represents a cooperative of fisheries in Boulogne Sur Mer, France – Europe’s leading port for fish processing. Collactive is extracted solvent-free from fish skin collected daily from 100% wild-caught fish – primarily haddock, saith, and plaice. These types of fish are used due to their minimal / non-existent mercury levels. The fish used in Collactive are fully traceable and sustainably harvested.

There is a really good article here about the types of fish to avoid with high levels of mercury.

At Kiri10 we searched for the best premium ingredients which would complement the keraGEN-IV™ (keratin), the ingredients we chose are also top quality in their own right.

Who can take Kiri10?

Our products are designed with everyone in mind, we created them to help a wide consumer demographic. I will stress though that all supplements should still be treated with respect and if anyone has health concerns is on medication, pregnant or breastfeeding they consult with their GP or healthcare provider first before introducing any new supplement into their diet.

For who, to answer your question a bit more specifically, in times like we’ve recently gone through, stress is a major factor that can affect your overall health and well-being; providing your body with added nutrients and supplements in times of stress can help to fight against this and provide that added support your body may need or be looking for.

Health issues or age can be another couple of factors; when we suffer from certain health ailments our hair, skin and nails can often take a major hit and be affected the most. As we age keratin and collagen levels decline, when some brands say this it’s to instil fear that you will start to look “old” but aging is a natural part of life and so is looking your age. When we say these levels decline and it’s wise to look at providing your body with a little help. For skin this is to keep your skin plump and firm, to stop it from becoming thin and weak. Your hair is there to keep us warm, as we know we lose most of our heat from our heads. When you have weak, brittle nails how painful is it when you chip or crack them; I cannot count the number of times I would smash my nails half way up and I’d have to somehow protect them until it grew out.

Everyone is individual and what the body needs is individual, but our hair, nails and outer layer of skin are made from keratin, it makes sense to start here.

Are your products vegetarian or vegan?

Our Kiri-Glow isn't vegetarian or vegan due to the Marine Collagen which is derived from fish skin. Type 1 Marine Collagen is the most premium type of collagen when it comes to supporting the health of your hair, skin and nails.

Can I call and place an order over the phone?

Sorry, we do not accept phone orders. If you are struggling to place an order via our website please get in touch and Natalie will be able to assist you.

Have more questions?

Please get in touch with us and we will get back to you as soon as possible!

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