Refund policy

REFUND AND RETURNS POLICY

Damaged parcels

Whilst we do everything within our means to ensure your product arrives safely, we understand there may be times that damages occur. When this happens, we aim to make the returns process as easy as possible.

  • Damaged parcels must be reported within 14 days of delivery date.
  • Simply email  hello@kiri10.com
  • In the email include your full name, order number and any photographs of the damaged product.
  • Please keep all packaging, (if possible) for the Courier Company to inspect.
  • We shall send you a free return label to send the items and packaging back to us.
  • Once we receive the damaged items back into our warehouse your new order will be sent out to you.

Returns

Kiri10 accepts returns if you’ve changed your mind about a product purchased through our online store. To qualify for a return, you must meet the following conditions:

  • The Item was purchased within the last 30 days. Proof of purchase must be provided.
  • The Item is in its original purchase condition – product packaging must be unopened, unused and unmarked. We do not accept returns for products that have been opened, due to strict health and safety guidelines. The only exception to this is if the product has been deemed faulty (for faulty definition see below).
  • We do not offer a money back guarantee. As each person is different, individual results cannot be guaranteed. Supplements are not intended to replace a balance diet.
  • Items purchased as part of a set or multi-item pack can be returned if they adhere to the above terms. Refunds will be calculated based on how many items are returned, and the refund amount will be calculated based on your order amount spent, not RRP.
  • The shipping costs associated with the return of the product is the responsibility of the customer and will not be covered by Kiri10. The only exception to this is if the product has been deemed faulty (for faulty definition see below).
  • Your rights under any applicable consumer laws are additional to and not affected by Kiri10’s Return and Refund Policy above.

A refund of the full purchase price minus processing fees will only be issued when all of the above conditions have been met, and once the returned product has been received back into our warehouse. Refunds will be processed via the original payment method, we cannot refund to another payment method.

Faulty Definition as issued by Kiri10 Ltd.

A supplement or personal care item is considered faulty and thus eligible for return if it arrives in a damaged condition, is contaminated, or exhibits a defect in its packaging or formulation that could compromise its safety or intended use. This encompasses items that are broken, leaking, or have compromised seals upon arrival, as well as products that do not match the listed ingredients or specifications. It is important for customers to understand that variations in individual results from the use of supplements or personal care products, which do not align with desired outcomes, do not fall under our definition of 'faulty.' However, issues directly related to the quality and condition of the product upon delivery are certainly grounds for return under our policy, and we encourage customers to contact our customer service for support in such instances.


If you meet all of the above conditions, contact our customer service team on hello@kiri10.com to start the return process.

Wrong Order Received

If you have received the wrong order please email us at hello@kiri10.com as soon as it arrives and we will replace it once the incorrect product has been returned back to us.

Cancellations

If you wish to cancel your order please email hello@kiri10.com. If your order has already been packed and shipped, you will need to refer to our returns policy above. If your order has not yet been processed by our distribution team, we can issue a cancellation and refund, minus any processing fees.


Disclaimer

The material provided on this website is for information purposes only. It is not intended to replace medical advice or be a treatment for any medical condition. We highly recommend consulting a health professional if you have any concerns about your health, are starting any health or nutritional related treatment, or for any questions you may have regarding your own medical condition.

Information and statements regarding Kiri10 supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease.

Information and related materials on this site are subject to change without notice. Whilst all reasonable steps have been taken to ensure the accuracy of information provided within this website, Kiri10 makes no warranties or representations as to its accuracy, completeness or frequency that it is updated.

Although the Kiri10 website may include links providing direct access to other Internet resources, including external web sites, Kiri10 is not responsible for the accuracy or content of information contained in these sites.

Shipping

For our full Shipping policy click here.